We’re sorry to hear you have an issue.
Naturally, you will have questions and issues that may arise from time to time. As a customer you can contact our support team any time of the day using our online ticketing system.
This system allows us to log requests and track the progress of any issue or question.
We use a priority scale which you can assign when submitting a ticket to us.
Everything is working as planned, I have a question or new feature I would like to discuss.
Something is not working as it should but it is not affecting my business operation.
My website isn’t working and it is affecting our business operation, for example, a total loss of service.